Maria (Mary Lou) Massa
Medical Assistant, Foxboro Internal Medicine
“If you are going to work hard, do something you enjoy. And if Medical Assisting is what you want to do--go to MTTI. You will enjoy it, and it will pay off."
Mary Lou worked in manufacturing for 31 years, rising from production positions to Customer Service, before being laid off. After earning her GED, she looked for training that would take her into the future. “When I toured MTTI, I felt comfortable and at home. I liked the Instructor that interviewed me. I was prepared to work hard—especially because English is my second language.”
During her first week at school, Mary Lou panicked.
“The fast-paced keyboarding was intimidating. I felt like everyone was “graduating” from the keyboard module while I was still in Kindergarten”. Mary Lou told her instructor, “I just can’t do this”.
Her instructor was supportive and encouraging.
“She told me about other students who made it through the program, and said she would give me extra help”. Some days May Lou went home feeling frustrated and doubting herself. “When I returned to school, I was encouraged by the instructor. I was glad too, that although I was the oldest in the group, there were also some other mature students. And thank goodness for those flash cards—I still use them sometimes.”
After completing an internship in a private physician’s practice, Mary Lou volunteered at a Walk-In Clinic for several weeks, while looking for work.
Career Services contacted Mary Lou about an open position in an Internal Medicine practice in Foxboro, MA. “I was petrified to go the interview—it had been 31 years since I had interviewed with an employer.” She went to the interview with an open mind. “I just decided to be myself. I was honest and friendly, and asked them questions.” After being interviewed by the Office Manager, the Medical Assistant, Nurse Practitioner, and multiple doctors, Mary Lou was offered the position.
Mary Lou was nervous on her first day at the job—especially about whether she could use eClinicalWorks, the electronic medical records software program.
“We learned the basics about medical software at school, so I gave it a try. Everyone at the practice made me feel comfortable while I was training. By the second week, I was assigned to a doctor. Now I’m part of a team where everyone works together to cover one another.”
Months later, Mary Lou loves her job. She tells others, “If you are going to work hard, do something you enjoy. And if Medical Assisting is what you want to do--go to MTTI. You will enjoy it, and it will pay off."